With the tool OlqSmart Enterprise the institutions will be able to measure and know the satisfaction through their various electronic channels of attention such as: Agency, Windows, measure the experiences of purchases/consultations from the institutional portal, CRMs, Apps, via SMS, Call Centre and thus make the best decisions to improve the quality of customer service provided.
Let your customers' experience speak for your organisation! With our solution OlqSmart Enterprise you will be able to receive the rating and feedback from your customers quickly and easily, evaluating the results of your service. It's easy to adapt and the results are immediate!
1️⃣ Care rating
2️⃣ Survey/Feedback
3️⃣ Control and Statistical Dashboard
The System OlqSmart Enterprise integrates seamlessly with the QueueSmart Enterprise (Customer Service Management System -Colas), in such a way that in addition to offering quality of waiting time, it allows the management to know the degree of attention and satisfaction that the advisor provided to the user.
Discover the critical points
Enhance experiences
Increase loyalty and referrals
Boost brand reputation
Increase revenues
OlqSmart Enterprise has a new version called Feedback, an innovative system that is responsible for conducting surveys through different platforms and electronic channels: Tablet, Smartphone, QR code, Web portal, among others.
Tablet (Feedback)
Portal (Website)
Phone (SMS)
Call Center (IVR)
QR Reading (Poster)
Monitoring staff and branch performance
Increase customer loyalty.
Foster a culture of service quality throughout the organisation.
Measure and monitor employee performance in real time.
Manage customer feedback from a central location in real time.
Analyses, manages information and generates changes for improvement.
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