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WHY USE TOOLS

TO MEASURE SATISFACTION AND QUALITY OF CARE IN YOUR ORGANISATION?

With the tool OlqSmart Enterprise the institutions will be able to measure and know the satisfaction through their various electronic channels of attention such as: Agency, Windows, measure the experiences of purchases/consultations from the institutional portal, CRMs, Apps, via SMS, Call Centre and thus make the best decisions to improve the quality of customer service provided.

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OlqSmart 

#Zero Contact

Let your customers' experience speak for your organisation! With our solution OlqSmart Enterprise you will be able to receive the rating and feedback from your customers quickly and easily, evaluating the results of your service. It's easy to adapt and the results are immediate!

1️⃣ Care rating

2️⃣ Survey/Feedback

3️⃣ Control and Statistical Dashboard

Integration

The System OlqSmart Enterprise integrates seamlessly with the QueueSmart Enterprise (Customer Service Management System -Colas), in such a way that in addition to offering quality of waiting time, it allows the management to know the degree of attention and satisfaction that the advisor provided to the user.

Main features

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Discover the critical points

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Enhance experiences

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Increase loyalty and referrals

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Boost brand reputation

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Increase revenues

News

OlqSmart Enterprise has a new version called Feedback, an innovative system that is responsible for conducting surveys through different platforms and electronic channels: Tablet, Smartphone, QR code, Web portal, among others.

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Tablet (Feedback)

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Portal (Website)

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Email

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Phone (SMS)

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Call Center (IVR)

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QR Reading (Poster)

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Monitoring staff and branch performance

Increase customer loyalty.

Foster a culture of service quality throughout the organisation.

                         Measure and monitor employee performance in real time.

Manage customer feedback from a central location in real time.

                             Analyses, manages information and generates changes for improvement.

Contact our sales team

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