The customer enters a virtual queue by taking a ticket using one of the following channels:
While waiting to be served, the information screens (TV's) will display promotional and informational messages and the sequence of waiting tickets until you are called.
The software QueueSmart, allows you multiple calling options, from your mobile phone via messaging and through digital screens.
Once served, the customer rates their experience through any electronic channel with our solution. OlqSmart Enterprise which helps to extract data on customer experiences.
Managers have access to real-time business intelligence reports and dashboards of the QueueSmart Enterprise, through a centralised reporting system.
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