The Multimedia Kiosk through the solution KioscoNet becomes an intelligent channel that enables its users to make online queries such as (account statements, movements, instalments to be paid, supply queries, credit simulations, generate appointments, etc.). Without having to queue for long periods of time, optimising waiting times. The KioscoNet also allows the management of promotional campaigns and diverse marketing strategies, because they constitute brand presence, both in their form and external presentation, thus transforming customer experiences in banks, telecommunications, airports, retail, restaurants, service centres, government, hospitals.